American Queen Steamboat Company (AQSC) announced that it will extend its temporary operations suspension across all boats through June 21, 2020. The decision to extend the suspension reflects the evolving nature of the COVID-19 pandemic and the continued wide-spread governmental restrictions across ports, cities and public institutions.
AQSC thanks its guests, travel agent partners, vendors and team members for their patience and understanding during this rapidly developing situation. The company will continue to work closely with ports of call and the local communities it visits, as well as the recommendations of the U.S. Centers for Disease Control and Prevention (CDC), Food and Drug Administration (FDA) and U.S. Coast Guard to prepare for sailings when they resume.
“During these unprecedented times, American Queen Steamboat Company’s commitment to safety, honesty and trust has remained our top priority,” shares John Waggoner, founder and CEO of American Queen Steamboat Company. “We are currently updating our already high standards for health and safety and will continue to take the necessary steps to ensure that when government regulations and community partners allow our operations to resume, guests can cruise with confidence.”
For those impacted by the extended suspension through June 21, AQSC is contacting all guests and travel agents regarding their upcoming cruises and available options. For guests that are booked during this time, the company will be providing a future cruise credit for 125% of the cruise fare or a full refund. Any future cruise credits issued may be returned at any time for a refund of the original payment amount. All full refunds will be processed within 90 days.